Frequently asked questions.

Do you take insurance?

We are in-network with Medicare and will complete billing according to Medicare guidelines.

We work with private insurances as an out-of-network provider. A superbill is provided after each visit, which can be submitted to your insurance for reimbursement. We recommend looking into an app called “Reimbursify” to help streamline this process.

How much will my insurance reimburse?

It depends entirely on your plan. We recommend calling your insurer and asking about your out-of-network outpatient PT benefits, including your deductible and reimbursement rate. We're happy to walk you through what to ask.

What is the Good Faith Estimate?

In 2022 the No Surprises Act was established. This law aims to bring transparency and protection to healthcare, and to ensure patients are not burdened by unexpected costs from situations beyond their control. All healthcare providers are required by law to give each client a Good Faith Estimate of expected costs. Our costs are as follows:

Medicare

We will complete appropriate billing. Medicare will pay for 80% of the bill. If you have a secondary insurance, the extra 20% is typically covered by your secondary insurance. If you do not have a secondary insurance plan, you are responsible for 20% of the costs. This typically equals $10–20 per visit depending on what charges are billed each session. Medicare has very specific fee guidelines that all PTs must follow. This ensures your costs are predictable and affordable.

Out-of-network benefits

We collect payment at the time of service via check, credit card, or HSA/FSA. We will provide you a detailed superbill to submit to your insurance for potential reimbursement.

Fees

• Evaluation — $190
• Follow-up sessions — $165 per session

I want to work with you, but find this unaffordable. Can you offer a discount?

We believe in providing services and support to all people, regardless of financial means. We are always happy to discuss reduced rates or no-cost visits for those who are in need. Please send a message and we can discuss further.

How many visits will I need?

It varies. Some patients achieve their goals quickly, and others have complex symptoms and healing takes time. You'll have a clear plan after your evaluation — and we'll revisit it together as we go.

Does this require an internal exam?

No. An internal exam is never required, and it is always completely optional.

Your comfort, boundaries, and emotional safety are my highest priorities. While an internal assessment can provide valuable data about muscle strength and tension, it is only one tool among many. We can gather immense insight, track your progress, and build a highly effective treatment plan without an internal exam.

Every step of your care is entirely up to you. We will only ever perform an exam if you feel ready, fully comfortable, and give explicit consent. You always have total control over your body and your session.

How much space do you need at my house? I'm worried I don't have anywhere for you to set up.

We bring along a portable table and all supplies needed. We only need a space about the size of a yoga mat. Some clients prefer to use their own flat surface (such as a floor, bed, etc.) and forgo the table.

We don't expect homes to be pristine and ready for us to arrive. We have kids, pets, and a life outside of work — we get it. As long as you don't have an animal that's going to bite, we're good :)

Do I need a referral?

Massachusetts allows direct access to physical therapy — no referral required. That said, we collaborate closely with referring providers when one is involved.

The exception is if you are a Medicare beneficiary. Medicare does require a physician referral prior to the start of services. Please reach out to discuss further.

Do you see men?

If your physician has ordered PT, please send us a message to discuss further.

Do you see children?

Yes — we do! Pediatrics isn't a population we actively market to, as after-school availability is limited. That said, if your child needs pelvic health physical therapy, please reach out and we'll discuss further.

Do you support the LGBTQIA+ community?

Sure do! 🏳️‍🌈

What's your cancellation policy?

We ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and no-shows may be charged the full visit fee. This protects time for other patients who need it.

Do you offer HSA / FSA payment?

Yes. PT is an eligible expense under HSA and FSA plans. We accept payment via card, including HSA/FSA cards.